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Complaints Policy

KliknKlin views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

Our Policy

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
  • To make our complaints procedure accessible so that people know how to contact us to make a complaint.
  • To make sure that all complaints could have been treated on time.
  • To make sure that complaints are resolved and also to collect useful information to improve our services.
  • To help us understand customer feedback to improve our service.

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of KliknKlin.

Where Complaints Come From

Complaints may come from any person or organisation who has transacted or had an experience with KliknKlin. A complaint can be received verbally, by phone, or by email. This policy applies to the customer of KliknKlin.

Confidentiality

All complaint information will be handled sensitively and in accordance with KliknKlin’s data protection policies.

Responsibility

Overall responsibility for this policy and its implementation lies with the KliknKlin management team.

Review

This policy is reviewed regularly and updated as required.

Complaints Procedure of KliknKlin

Publicised Contact Details for Complaints

Written complaints may be sent by e-mail to support@kliknklin.co.

Receiving Complaints

Complaints should be made through the designated channels listed above. Any other contact through unspecified channels may not be dealt with. When contacting us via email, please include the following details: name, contact number, order number and a detailed description of the issue. On receipt of the complaint, KliknKlin will aim to resolve the issue as soon as possible. Customers may be asked to verify themselves using any personal information previously provided to KliknKlin and by the order number.

How to Make a Complaint

Collection and Delivery

  • If the Agent (Kurir) is late for collection/delivery of your items please contact us by email at support@kliknklin.co.
  • If the Agent (Kurir) has failed to show for collection/delivery of your items please contact us by email at support@kliknklin.co.
  • If you have a complaint about our Agent (Kurir) please contact us by email at support@kliknklin.co.

Garments

If you are unhappy with the quality of cleaning, in case of damage on your items caused by our service or in case of your items are lost caused by our service, please contact us through:

If you contact us by apps or web, open KliknKlin apps on your phone or web → choose “My Order” → choose “Status Order Delivered” → Report Detail Order → Submit.

Payments

If you have been billed incorrectly, please contact us by email at support@kliknklin.co. Concerning compensation in the event of damaged items or lost items, please immediately report to us by email at support@kliknklin.co within 24 hours of delivery. (TERMS AND CONDITION CONCERNING COMPENSATION, PLEASE READ CUSTOMER TERMS AND CONDITION)